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Bought TV no issues with the purchase and delivery. Wasn't in a hurry to have TV access internet wirelessly so never pursued the issues. Decided I wanted to use this feature on the TV but first contact with Samsung discovered the TV had an old software/firmware version. Updating required some work but got it done. Tried again to access wirelessly but no such luck. Called Samsung again and they've decided it's the internal LAN, probably NEVER worked.

Dug out my invoice from PSNYC to call them and some weird special offer blah, blah, blah on both lines. Found a non 800 number but it just rang and rang and rang, etc. I read on the BBB site it seems these folks are out of business and I'm out the money for the warranty and a TV that doesn't work like it should.

Guess not as bad of an experience of others but probably should have known better to buy a long term warranty from an online company! GGRRR! Live and learn I guess.

Does anyone know if these folks are still around or have a real phone number for them? Facebook page is outdated to 2012 so no use even trying that.

Reason of review: Damaged or defective.

Monetary Loss: $1600.

Preferred solution: Deliver product or service ordered.

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