PowerSellerNYC
Reviews and Complaints
powersellernyc.com
Farristp
Darien, Connecticut
Warranty - Beware Buying computer warranty from PowersellerNYC.
I purchased a computer from PowersellerNYC and purchased a three year warranty with it. PowersellersNYC is saying that I did not register the computer. I did not recieve any registration documents when I purchased the computer. I thought that when I purchased the computer that they registered it. Now PowersellerNYC will not give me my money back or fix my computer under the warranty. Is there anyone else who experienced this type of treatment by PowersellersNYC, let me know. Maybe we can get a class action lawsuit going against this practice. PowersellersNYC still has my money and I have no warranty!
3 comments
Carmine Umq
Brooklyn, New York
Powersellernyc sent a damage TV and did not take responsability
BUYER BEWARE!! The standard shipping can take up to a month! You have to pay more to have the within a decent time frame. TV arrived damaged and the company did everything to avoid dealing with it. They ignored it until I filed a claim with my credit card. The tried to intimidate me, they cursed at me. They are only nice until they have your money. Ultimately, Amex honored the claim. This company is only nice until they have the order. once they've got your money they will tell you to screw off and leave them alone. Buyer beware
Loss:
$1150
Dolan Owp
Atlanta, Georgia
Fradulent Sales Tactics
Ordered online item, they emailed me to call about the order. When I called they upsold me a warranty on the item stating the mfg warranty was not available b/c I was "not paying MSRP", so I agreed to buy warranty. Confirmed the order. I immediately called manufacturer to confirm this claim. The mfg said they do not offer warranty b/c the retailer is "not an authorized dealer". I called Powerseller NYC back to cancel the order, was shouted at on the phone, called a liar. When the customer service rep finally stopped talking, I explained what happend and that the previous customer service rep had told me to buy the warranty b/c I "did not pay MSRP" (and not that Powerseller NYC was not an authorized dealer). I told them I do not do business with people who engage in fruadulent business practices so cancel my order...it was still difficult (he continued to yell at me! Could not believe it) but eventually agreed to cancel my order with no residual charges. Unbelievable!
Sky Bfc
Seller took my money and did not send goods
I paid for goods and the seller refused to post them to Dublin, Ireland. Paypal would not assist me in getting my money back from the seller on Ioffer. Service is poor by both parties Buyer beware of Seller AND Beware when using Paypal Do not use the below seller on ioffer POWERSELLER 163 DO NOT BUY FROM THIS PERSON Beware of such companies such as the one named above POWERSELLER163 on IOffer. They took money from me and Paypal refused to assist me by stopping the transaction. I will never use IOffer again and I am going to dstop any dealings in the future with Paypal.
Loss:
$49
Jevaughn Ory
Cherry Hill, New Jersey
PowersellerNYC = Shady
Company sold me a home theater projector that had been tampered with, preventing redemption of rebate worth $700 and precluding product registration for extended warranty purposes. On June 15, 2009, I bought online an Epson 6500UB projector from PowersellerNYC for the advertised price of $2,864. The projector was listed as "new." The box arrived a few days later without a serial number label, which is required to redeem the current $400 + spare bulb rebate offered by Epson. PowersellerNYC customer service stated that is because they don't sell merchandise that is eligible for the rebate and the box label was intentionally removed before shipping to prevent redemption of the rebate. Upon further inspection, I found the data plate, which should be on the projector itself, was also missing. Therefore, I have no serial number information on the projector and cannot register the extended warranty sold to me by PowersellerNYC, making the warranty worthless. The bottom line is that PowersellerNYC advertised a price and made no mention of "after rebate" or anything else like it. During my initial complaint by phone on 23 June, the merchant's customer service representative acknowledged that the "only thing they did wrong" was advertise the after-rebate price without specifying that fact. (Other vendors' sites do clearly disclose the price both before and after the rebate.) I even mentioned to the person during order confirmation by phone more than a week earlier that I was going to redeem the rebate and he didn't say a word in warning. This same projector is available from AT LEAST three other vendors listed on Pricegrabber.com for about $100 more, but they explicitly acknowledge the rebate eligibility and value, which brings their prices well below this misleading outfit in New York. That doesn't even account for the $300 bulb, which I also have missed out on. So, for $100 more in price, I could've gotten $700 more in value. This equates to $600, or 20+ percent, net loss on my part. I hardly think PowersellerNYC would be successful advertising honest prices 20% above the competition. I'll leave it to you to decide whether this was willful misrepresentation. Made my initial notification to customer service and was promised a call back within 24 hours. Three days and two additional attempts later I've heard nothing, but they had no problem confirming my order within mere hours. I'll be happy to edit this review if PowersellerNYC addresses my complaint in an acceptable manner. For now, I'm not holding my breath and this rating stands. Buyer beware. PS. Don't be fooled by the storefront pic on their website, which might lend some credibility to their operation by indicating that they are a legit business with a physical store. The sign over over the doorways has been photoshopped. Don't know who those folks are or where they really work.
2 comments
Anonymous
Chicago, Illinois
No Way to Cancel Order w/o Bogus Fees
On 11/4/08 I placed an order with Powerseller for a tv. They immediately charged my account on that date, even though the item was not shipped. I repeatedly called them to determine when the item was shipped and when I could expect delivery, but they could not tell me. Since I really wanted a tv, on 11/21/08, after again asking for delivery info and not getting any, I advised them to cancel the order on 11/21/08 (via phone, email and thru their website. When I received my Amex bill, on 11/21/08, I called and disputed the 11/4/08 charge from Powerseller, since I had cancelled the order. On 11/21/08 I place a new order with TV & Computer Sales (charged to my account on 11/24/08), and received the tv on 11/26/08. At this point I was a happy camper, but then, on 12/1/0,8 a delivery was attempted for a tv, which I refused (I had my tv already). I wasn't sure who had shipped the item, but I suspected it might be Powerseller, but that didn't make any sense since I had cancelled my order with them. They now are charging me cancellation fees and restock fees for $398.79. Nice outfit!!
martinrandal
Medford, Massachusetts
Power Sellers NYC - scam artists
Buyer Beware. Ordered and paid for a new Sharp LC42D72 42" LCD HDTV, received a used, lesser value Sharp 37" (LC37D40U). If you do decide to take the risk and order, MAKE SURE YOU LOOK AT THE PRODUCT NUMBER ON BACK OF TV. We didn't realize that it was different until close inspection. The outer box labeling was correct. Unfortunately we had already signed for the delivery. Called immediately. No resolve. No refund. No communication. Complaints have been filed with the BBB, Consumer Protection Agency, and the Internet Crime Complaint Center. Point of interest; search Brooklyn StoreFronts to view this store.
Loss:
$1495
38 comments
rickjohnson
Simpsonville, South Carolina
Double-billed me for an HDTV
I ordered a $799 Visio L37 HDTV on Oct 1st 2007 that arrived a week later. The TV was defective. I tried Visio support in hopes that it could be revived but they told me it was more than two years old and had nothing to suggest. I repeatedly phoned Powersellernyc and finally received a replacement on the 30th. It was a remanufactured unit but at least it worked. Powersellernyc told me that they would pick up the defective unit. On the 31st of December they billed my credit card another $799 for the defective TV that still awaits pickup.
Loss:
$799
1 comment
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i had a similar situation
call the company issuing the warranty
they will give you the refund
your computer is probably not able to get a warranty
because it is refurbished and not new
my tv was refurbished, and beyond being able to buy a warranty at least i got the money back ($150) from them someday, they will get what they deserve, as the wheel turns
please contact me regarding legal action with the nyc consumer fraud division of the da's office...cannot believe they are still in business...although as of this morning, no calls to the retail store or the sales or support numbers are being picked up...
thanks
rita
awreet9@***.com
They sent my warranty information in an e-mail and I had to go to a site and register my computer there. They don't do it yourself so I'm glad I asked them.